IMPLEMENT CUSTOMER FEEDBACK DASHBOARDS TO ENHANCE ORGANIZATIONAL PERFORMANCE
Regularly solicit and utilize input from customers to increase transparency in HR service delivery and enhance the customer experience.
STRATEGY 4.1
IDENTIFY AND IMPLEMENT CUSTOMER AND SERVICE METRICS
A.
Collect industry standards and define and build evaluation metrics
B.
Working with County leadership, determine Countywide data to collect
C.
Identify the methods or mediums to collect and compile feedback
STRATEGY 4.1
IDENTIFY AND IMPLEMENT CUSTOMER AND SERVICE METRICS
A.
Collect industry standards and define and build evaluation metrics
B.
Working with County leadership, determine Countywide data to collect
C.
Identify the methods or mediums to collect and compile feedback
STRATEGY 4.2
BUILD ANALYTICAL TOOLS AND CUSTOMIZED DASHBOARDS
A.
Secure funds and resources to build and maintain dashboards
B.
Establish identified methods for feedback collection
C.
Build user-friendly customized dashboards
STRATEGY 4.3
CONTINUOUSLY STRIVE FOR QUALITY IMPROVEMENT
A.
Develop scorecards to show improvements to HR benchmarks
B.
Report out to stakeholders quarterly
C.
Monitor performance against benchmarks and adjust services and practices accordingly
