AMPLIFY HR EXCELLENCE AND CONTINUOUS IMPROVEMENT
Transform HR services through continuous innovation, enhanced partnerships, and the creation of digital ecosystems.
STRATEGY 6.1
Foster continuous policy and process improvement
A.
Create a Countywide HR Policy Committee to regularly review, assess, update existing policies in alignment with industry best practices
B.
Establish a Countywide Process Review Committee to develop a culture of process improvement and create CPI toolsets for the departments to use
C.
Train DHR and Departmental HR partners in process improvement techniques
STRATEGY 6.2
ENHANCE HR BUSINESS PARTNERSHIPS
STRATEGY 6.3
OPTIMIZE HR SERVICES THROUGH INNOVATION, AUTOMATION, AND DIGITIZATION
A.
Review and enhance the County’s hiring process and reduce time-to-hire
B.
Continuously review performance management and civil service practices for better service to customers
C.
Review and augment Return-to-Work, Occupational Health Program, and Leave Management services
STRATEGY 6.3
OPTIMIZE HR SERVICES THROUGH INNOVATION, AUTOMATION, AND DIGITIZATION
STRATEGY 6.4
ENSURE BUSINESS CONTINUITY
A.
Maintain a robust business continuity plan
B.
Create and maintain emergency response processes and resources
C.
Ensure Countywide HR service, systems, and process availability, and include a robust countywide coordinated communication plan
STRATEGY 6.5
PROMOTE HR EXCELLENCE
A.
Provide HR communication and collaboration forums, both internal and external
B.
Highlight and educate the HR value proposition across the County
C.
Develop survey and measurement tools to gain HR service delivery sentiment and satisfaction from all stakeholders
D.
Determine meaningful metrics to evaluate program effectiveness
E.
Use feedback to evaluate and improve on program services and outcomes
